We are here to help
See how we’re connecting customers with programs that provide real assistance.
WATCH VIDEO: Hear from our Vice President of Customer Service on how FPL is helping customers.
Customer testimonials
“I am grateful for a program like Saving Steps that provides real support. The process was easy to follow, and I appreciate learning practical ways to reduce my energy use and lower my monthly bill.”
– Quanita, FPL Customer, Pace, FL
"I am very appreciative that FPL offers Home Energy Services to help people save energy and improve their homes. Sometimes it is the little things that make you breathe easier and feel cared for."
– Jeanie, FPL Customer, Fort Myers, FL
Get bill help today
If you’re facing financial hardship and are concerned about paying your bill, there are programs that can help you when you need it most.
Payment extension
For: All residential customers
Need more time to pay? Immediately find out if you qualify to receive a payment extension to temporarily extend the due date of your bill.
Eligibility:
- Dependent on payment history and past-due balance details.
Home energy assistance (LIHEAP)
For: Income-qualified customers
This government program helps households experiencing hardship pay their home energy bill with up to $1,700 within a 12-month period.
Eligibility:
Total income of no more than 60% of the Florida State Median Income.
FPL Care to Share®
For: Income-qualified customers
This FPL assistance program is funded by our caring employees and customers to provide bill payment help or electrical repair assistance.
Eligibility:
Income must be at or below United Way ALICE budget
Programs to lower and manage future bills
FPL provides ways to receive credits on your bill, save energy and has programs to make managing your bill easier.
FPL Saving Steps®
For: Income-qualified customers
Receive a one-time $200 bill credit when you participate in this program while learning energy-saving practices to help you save even more.
Eligibility:
Income at or below United Way ALICE budget
Monitor your energy use
For: All residential customers
Use our free online tool to see where you use the most energy by each day, month or hour.
Bonus:
Complete the Energy Survey for more home energy insights
Free energy-saving upgrades
For: Income-qualified customers
Get free energy-saving home upgrades worth up to $500 to improve your home’s temperature while using less energy and lowering your bill.
Eligibility:
Income at or below 200% of U.S. Federal Poverty guidelines
Solar assistance credits
For: Income-qualified customers
Save an average of $50 a year with FPL SolarTogether SunAssist®. Each month, you’ll see a subscription charge on your bill, offset by a larger credit, guaranteeing annual savings.
Eligibility:
Income below 200% poverty guidelines
Get bill credits
For: Homeowners and approved renters
Earn over $90 a year when you enroll selected appliances in FPL On Call®. Join for automatic monthly credits, guaranteed.
Eligibility:
A qualifying central electric A/C system is required
Bill Extender
For: Customers on fixed income
For anyone on a fixed income, regardless of age, you can get an extra 10 days to make your payment every month.
Eligibility:
Fixed-income sources include Social Security, disability or retirement benefits
Get more predictability
For: All residential customers
While not a savings program, FPL Budget Billing® spreads energy costs throughout the year, so you pay about the same amount each month.
Eligibility:
No delinquent balance and has not enrolled within the past 12 months
Friendly Reminder®
For: All residential customers
FPL Friendly Reminder® is a free program to ensure someone you trust is aware when a final notice has been issued on your account.
Eligibility:
Must be assigned by an FPL customer
Medically Essential Service
For: Customers with medical power needs
If you or a loved one depends on electric-powered medical equipment, this program provides special notices and referrals.
Eligibility:
Medical condition must be certified by a physician
Find more help
Need help with more than just your electric bill? Find local help for essentials like rent, mortgage payments, food, health costs and more through our resource tool.
Florida Power & Light Company offers this third-party directory to connect customers to essential resources in their communities. We do not guarantee the accuracy of the information contained within it. Additionally, we cannot promise that the organizations listed will provide assistance to you. We do not control, influence, endorse, or are otherwise affiliated with all the organizations included in this directory.