We are here to help
A closer look at how we’re helping customers connect with programs that deliver meaningful support.
WATCH VIDEO: Hear from our Vice President of Customer Service on how FPL is helping customers.
“I am grateful for a program like Saving Steps that provide real support. The process was easy to follow, and I appreciate learning practical ways to reduce my energy use and lower my monthly bill.”
– Quanita, Pace FPL Customer
"I am very appreciative that FPL offers Home Energy Services to help people save energy and improve their homes. Sometimes it is the little things that make you breathe easier and feel cared for."
– Jeanie, Fort Myers FPL Customer
Get bill help today
If you’re facing financial hardship and are concerned about paying your bill, there are programs that can help.
Need more time to pay?
Qualifying customers can temporarily extend the due date of an upcoming bill.
Bill extender
For: Customers on fixed income
Special options are available for customers aged 62 and older to help manage their due date.
Eligibility:
Fixed-income sources include Social Security, disability, or retirement benefits
Payment Extension
For: Qualifying customers
You can request an online payment arrangement to temporarily extend the due date of your bill.
Eligibility:
- Dependent on account history, length of service and past-due balance details.
Home energy assistance (LIHEAP)
For: Income-qualified customers
Federal program that helps households experiencing hardship pay their home energy bill, with up to $2,000 within a 12-month period.
Eligibility:
Have a total income of no more than 60% of the Florida State Median Income or 150% of Federal Poverty Level.
FPL Care to Share®
For: Income-qualified customers
This FPL assistance program is funded by our caring employees and customers to provide bill payment help or electrical repair assistance.
Eligibility:
Income must be at or below United Way ALICE budget
Programs and tools to lower your future bill
Lower your bill with programs to save energy and money.
FPL Community Energy Saver
Get a free Home Energy Survey to assess your home’s energy efficiency with tips and services worth up to $500 for qualified customers.
FPL Saving Steps
Eligible households can boost their energy efficiency, cut overall energy consumption, and get a $200 bill credit.
Solar assistance program
Lower your monthly bill with the help of the Florida sun and FPL SolarTogether SunAssist®.
Even out your bill month over month
While not a savings program, FPL Budget Bill evens out your energy costs so you pay about the same amount each month.
Enjoy bill credits with On Call
Earn over $90 a year when you enroll. Join for automatic monthly credits– guaranteed.
Find more help
We are partnering with local help organizations to help customers with essentials like utilities, shelter, food, rent, and more.
Use our resource tool below to find what's available in your area.
Florida Power & Light Company offers this Community Assistance & Resource Locator directory to connect customers to essential resources in their communities. We do not guarantee the accuracy of the information contained within it.
Additionally, we cannot promise that the organizations listed will provide assistance to you. We are not affiliated with the organizations included in this directory.
Friendly Reminder®
Get duplicate notices before service gets interrupted for nonpayment.